The VoIP Telephone Business System is known as SIP telephony or software-based telephony. It allows people to call on any cell or land based phone, and the data flux is transmitted over the internet, not through the PSTN traditional system. This way, the cost are lowered, and the reliability of the system grows.
A terminal from a VoIP Telephone Business System is based on a software and a device that looks like a normal telephone. A few of the characteristics of a VoIP telephone are: identification of the caller, the list of incoming calls, redirecting the calls and call waiting.
There are even companies offering free VoIP services, and the user only needs a connection with a large internet bandwidth, and a VoIP connection from a provider of this kind to benefit of those services. The servers hosing the software and the data transmitted with VoIP is called a SIP. The user can connect to this system only with a set of headphones and a sound board.
The VoIP Telephone Business System is easy to install. A software system that functions on a personal computer might have the advantage of the processing power of the computer. Any person with decent internet notions can install and configure this program. The classical telephony system needs to be installed by specialized personnel, and this is why the costs of such a system are bigger from the beginning.
As the whole program is based on an intuitive interface, based on a web solution, it can be administrated by the user, whether we are talking about a home based VoIP system of a VoIP Telephone Business System. This allows easy maintenance. Again, this task can be easily made by the network administrator, without the help of specialized personnel.
You can save substantially with the VoIP solution by using an international company that allows you instant calls on long distances. It is easy to connect the system between different offices of a company, even if those offices are situated in different countries. Moreover, the calls made between the different telephones of the same network are free.
You don’t need separate cables. The computer network is everything you need. A VoIP Telephone Business System will allow you to connect the telephones directly to a port, on a standard LAN network. The software can be installed directly from the computer. This means that you don’t need a separate network for this system.
The VoIP Telephone Business System is reliable, as it is based on the SIP architecture. In other words, there are no restrictions when it comes to connectivity, and you can use older terminals to connect to the VoIP network.
A VoIP network is expandable. Adding new telephone lines can be made in seconds. The traditional telephone systems need expensive modernization at least once every two or three years, while in the case of the VoIP system, you can easily add as many new terminals as needed, and the resources of a simple computer from the network are more than enough to manage the new phones.
The VoIP Telephone Business System is perfect to improve the efficiency of your Customer Service department. The discussions with the customers can be recorded automatically.
This way, the cost of maintenance is reduced, and you can use the records for determining the quality of your Customer Service Employees, or for using them as proofs in case of a potential lawsuit. Your employees can call directly from Outlook or other email programs, eliminating the necessity of dialing the number.
The VoIP Telephone Business System is also a great method to organize conferences. With the SIP phones based on software programs, all the characteristics of a conference can be easily configured.
The companies offering this service will offer the clients the possibility to eliminate or to add a set of characteristics, such as automatic assistance of calls, voice mail, call waiting and divert facilities that are expensive with the traditional telephony systems.
The VoIP settings will record all the details about the calls in a database in your system. This is the best method to reduce the costs, as you will know exactly what calls are made by your employees. The system can even tell you if the calls were made inside or outside the network, offering a number of statistic features also.
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The VoIP Telephone Business System also allows roaming and call directing anywhere in the world with the SIP protocol, making it useful in case you are traveling outside the country only with access to your cell phone.
